Microsoft releases Office 2019 for Windows and Mac users

In late September Microsoft released Office 2019 for both Windows 10 and Mac users.

The catch, for now, is that it's only available to volume licensing customers; meaning Office 2019 is only available to organisations licensing the software for five or more individuals. 

According to Microsoft's Office and Windows marketing corporate vice president Jared Spataro, the product is expected to become available to all other consumers sometime in October or November.

Some of the benefits in the update include, for Window's users, access to new apps including Access, Project, Publisher and Visio. Users installing Office 2019 for the first time on a Windows platform will receive OneNote for Windows 10 by default, in lieu of the desktop version of the app (OneNote 2016). 

Further benefits include new IT value for "enhanced security and streamlined administration". In 2013, Microsoft introduced Click-to-Run (C2R), a technology which deploys and updates Office across hundreds of millions of devices globally. 

With Office 2019, Microsoft is moving the on-premises versions of Office to C2R to both improve security and reduce costs. Advantages of C2R include "predictable monthly security updates, up-to-date apps on installation, reduced network consumption through Windows 10 download optimisation technology, and an easy upgrade path to Office 365 ProPlus". 

For more in depth information as to exact changes, visit the Microsoft website here. 

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Haylee Fox and James Milne presenting at O365 Saturday Sydney

On Saturday, October 13, senior consultant Haylee Fox and CTO James Milne will join SharePoint administrators, end users, developers and other professionals in Sydney for the final Office 365 Saturday for 2018.

O365 Saturdays are designed to bring likeminded individuals together for a day of exploring the many facets of Office 365, from the development side to the administration and end user experiences.

Experts like Haylee and James come from all around the nation for the events, offering their knowledge and insight at no cost to attendees.

Haylee's presentation is titled Welcome to the Cloud, while James will conduct a beginner's PowerApps and Flow session.

O365 Saturday Sydney will take place at Microsoft Reactor, Level 10, 11 York Street. Registrations open between 8.30am-9am.

For further information, a breakdown of the day's schedule, or to RSVP, visit the Meetup page here

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Nintex study finds Digital Transformation reaps returns and opportunities for improvement

Nintex study finds Digital Transformation reaps returns and opportunities for improvement24 Sep, 2018 | Sophie Blackshaw

In early September Nintex released the findings of their latest study, which investigated how company decision makers and line of business employees view their enterprise digital transformation progress, success, and challenges.

The study, titled The State of Intelligent Process Automation Study, found that 64 per cent of companies have followed a formal digital transformation plan for three or less years, with the remaining third following one for a year or under. 

It also found that despite most companies being in the early stages of digital transformation, 94 per cent of decision makers say their transformation efforts are already delivering returns on their investments. 

However, the study also revealed that only about half of line-of-business employees comprehend the ideas behind digital transformation, let alone realise their employer has a plan in action. Further, less than a third of non-managerial staff are aware there is a digital transformation project underway. 

Nintex sees this lack of digital transformation visibility as an opportunity for business leaders to better engage and encourage staff going forward. 

The study, which was conducted in the United States, also found that 38 per cent of leaders blamed a lack of enough in-house talent for their digital transformation failures. Seventy-one per cent of company decision makers find it difficult to hire for digital transformation roles; these enterprises intended to hire additional staff to progress their transformation efforts. 

Ultimately, what the study revealed is that there is a distinct, known barrier to success in digital transformation; poor top-down communication. To find out more about the study and its findings, download it from the Nintex site here

Myriad Technologies presenting at MilCIS 2018

Every November the Military Communications and Information Systems Conference (MilCIS) takes place and for the past six years, Myriad Technologies have proudly attended. 

With the confirmation that we have a booth at the 2018 conference, this year will be no different. 

This year the conference expects to attract around 1500 attendees and will once again be held at National Convention Centre in Canberra. 

Over November 13-15, MilCIS registrants – including Department of Defence employees, contractors, researchers and other industry – will be both intrigued and educated by a variety of keynote presentations, product briefs, and tutorials incorporating demonstrations.

The aim of the conference is to facilitate discussion between those inside Australia's defence force and those based outside (contractors like us), to ensure Australia remains at the technological forefront in a defence context. There is a strategic focus on the technologies, products, system and services crucial to defence.

At this year's conference we will be running two tutorials and one product brief. Our topics are as follows:

  • Tutorial: Using SharePoint to support C2

  • Tutorial: Interagency collaboration in a cyber-secure way

  • Product brief: Secure search, simplified!

More information our topics and confirmed time slots will be released closer to the conference. 

For more information on MilCIS, head to the website by clicking here.

Post-Digital Workplace Conference Discussion | James Milne

The 2018 Digital Workplace Conference held in Melbourne saw yet another stellar line up of topics presented by local and international speakers. Digital transformation is still a hot topic in tech, and many organisations took the opportunity while at DWCAU to ask questions around it. When it came to the answers, the conference agenda and speakers didn't fail to deliver on any front. 
 
The theme of the 2018 conference was "coping with the rate of change that the cloud brings".  This increase in pace that Office 365 and Azure set for businesses and IT professionals alike has become a disrupting factor in many organisation's digital transformation strategies. Where traditionally we had a three-year release cycle set by Microsoft (think about SharePoint 2007, 2010, 2013 and 2016), we now have release cycles which are measured in weeks and months. 

Hence, we are now seeing many organisations seriously rethink their core strategies on implementing, rolling out and supporting their technology projects. 

One of the biggest changes - which happens to be close to my heart - is training. Long gone are the days of creating a nicely structured course which can be methodically quality-assured and delivered in a classroom format. Now in the new cloud-based frontier, we have turned to "just-in-time training" and workshops to deliver outcomes to the business. 
 
The rapid pace of change in the cloud has also reinforced the need for the "citizen developers" and for businesses to arm and enable these citizen developers with tools to rapidly create and deploy solutions for the business. The traditional model of gathering business requirements and passing them to a developer already seems outdated in the new cloud frontier. 
 
The conference sessions this year ranged from cloud infrastructure and migration to business best practices and case studies. After each session there was a buzz in the air; many discussions were sparked by both the attendees' questions and the speakers' answers. I anticipate we will be reflecting on some of these discussions a year from now at the next conference. 

Thoughts on the Business Applications Summit | James Milne

In late July, Myriad Technologies CTO James Milne attended the first-ever Microsoft Business Applications Summit. The event was a huge success for both Microsoft and attendees; below, James shares why. In his notes, he also goes into some detail around the tech takeaways from the summit.

For reference, the Business Applications Platform is a collection of applications spawned out of the dynamics platforms which are now being referred to as the "Power Platform" or the "Business Application Platform". The Business Application Platform consists of PowerApps, Flow, PowerBI and Dynamics CRM. 


On the Business Applications Summit:

With over 5000 attendees, the first-ever Microsoft Business Applications Summit, which focused on the Business Applications Platform, was an obvious success. Multiple tracks were all jam-packed with amazing topics; I found myself torn between three or four different sessions at a time, and I wasn't the only one. Sessions were so popular that on numerous occasions, I saw attendees being turned away because the room capacities had been exceeded. The rooms physically could not fit any more people into those sessions! Thankfully, all the sessions have been recorded and can be found online

It looks like the event will run again in 2019, however, the date and location are presently a secret. Given the event's popularity, I'm hoping it will be the start of many more business-focused summits to come.   


On the Summit theme:

The overarching theme of the summit was that we can have apps anywhere. You can produce an app in a few clicks, and then publish the app on your phone, tablet or desktop. It could be a simple three-screen app that allows you to search and view and edit your data on the go, or you can create a complex corporate mash-up of any of your existing corporate data.  

With over 230 connectors, your data is accessible regardless of where it is in the cloud or on-premise. On-premise data is no longer locked away behind corporate firewalls, since it can be accessed via the On-Premise Gateways for access by PowerApps, Flow or Power BI. Now, this might cause some CIOs to panic about corporate data loss, but the gateways can be controlled by policies to restrict data access and ensure corporate data is managed correctly. The gateways can also be controlled and configured from within your tenant administration portal. The On-Premise Gateways unlock corporate data to be included in corporate mobile applications or reports without the need for migrating the data to the cloud. 

On 'tech inception':

Throughout all the demos, we started to see different products being embedded inside other products within the Business Application Platform. I started to feel like we were in a tech version of the movie Inception; we could embed PowerBI tiles inside a PowerApp app. We could embed a PowerApp inside a PowerBI Report. We could embed everything into Teams or SharePoint. Once you get your head around this as a concept you start to realise the potential of what's possible. 


On the apps:

  • PowerApps 

PowerApps can easily replace products like InfoPath forms and Access Services because PowerApps can be used to customise SharePoint forms or provide a front end to Azure SQL. However, PowerApps is more than just a Forms replacement as it can create tablet and phone apps to enable you to take your data with you into the field. This will allow business processes to be extended into the fields and factories, ensuring business processes can be completed anywhere.  

  • Flow

Microsoft Flow has become the replacement for SharePoint Designer workflows, by providing non-technical users with a web-based user interface for creating short running workflows. The app has become embedded in CRM and SharePoint to provide process automation capabilities across the board, and its advancement is continuing as Microsoft adds over 249 flow templates for common scenarios. 

Microsoft Flow can be used to handle document and forms approvals, but in this connected world, you can also leverage 230 connectors for a slew of popular cloud services. The tech giant also announced that the on-premise gateway can be leveraged by Flow. With the sheer number of connectors and gateways, Flow can bridge the workflow and integration requirements for the modern digital workplace and literally "connect to anything". 

  • Common Data

The Common Data Service is an implementation of the CDM which manages and stores the organisation's data which is defined by the CDM schema and attributes. Besides storing the data, the CDS also implements the import and export processes to ensure the Enterprise "Line of Business" application can be synchronised with the CDS.


The purpose of the CDM is to rationalise the entities within an organisation so the organisation has a common understanding of what a "customer" is within a business context. The CDM allows for extended entities with new attributes so entities can be can customised. The CDS will open a huge potential market for application developers to create an application that supports the CDS which can then be utilised by any other organisation with the same requirements. These applications can be published through AppSource. 


On emerging technologies:

As with all technology gathering, there is always time to see emerging technologies and to speculate on what they may bring to your business. 

  • HoloLens

During the keynote, we saw a demonstration of a field worker who used Skype and a HoloLens to call a subject matter expert back in the office to provide them with advice and guidance on a technical issue in the power plant. Their ability to see each other's environments and to annotate each other's video feed enables experts to troubleshoot complex issues without the need for flights and accommodation. We also saw the ability to share documents from SharePoint directly into the video feed. These features really take collaboration to another level and it is exciting to think about how this will change our workplaces for the better. 

  • Embedded Apps 

We regularly saw Business Applications being shared through the Hololens. Whether it was viewing a PowerBI dashboard to inspect the output of an electrical device or using a PowerApp to fill out a form in the field, the Business Applications Platform provides boundless possibilities for the digital workplace of the future.

  • Business process flows

Microsoft Flows provide the ability to automate short running workflows for automating sections of a business process. Microsoft has also demonstrated how business process flows could be used to orchestrate larger business processes, and there is the talk of enabling business process flows to be able to call flows. The possibility of enabling business process flows to orchestrate a series of flows would enable enterprises to automate business processes across multiple departments and ensure that both high level and lower level processes can be supported by the Business Application Platform. 

  • GraphQL

In the developer sphere of technologies, we have OpenAPI and Custom Connectors continuing to providing the ability to connect via REST and JSON into any system that supports the API. One of the emerging technologies to watch is the Graph Query Language or "GraphQL" which provides a Query Language over REST to return JSON data. If this standard takes off we could see applications querying REST data sources and only returning the data they need which would increase the performance of apps.

James attends first-ever Microsoft Business Applications Summit

The Microsoft Business Applications Summit kicked off this week in Seattle, Washington. The event, which focuses on creating a community around the new application platform, is the first of its kind for Microsoft, affirming their commitment to enabling power users to build an ecosystem of corporate applications. The Business Applications Platform consists of PowerApps, Flow, PowerBI and leverages the other Microsoft products suites such as office 365, Dynamics CRM and many other cloud services.  

Microsoft has a long history of providing easy-to-use tools for Power Users and Citizen Developers, and this platform provides a very rich set of tools to enable these communities to continue to develop and deploy solutions which can have significant, positive impacts on businesses. By lowering the technical barriers to leverage the business data that we already have, as well as making it simple to deploy these apps (think: a single click!), Microsoft is empowering the citizen developer. Essentially, it's helping to put the right tools into the hands of the people who understand the requirements of the business. 

Over the past year we have had customers start to ask us about PowerApps and Flow, mainly because the buttons have "just appeared" in their Office 365 sites. With these new capabilities appearing in most of the Office 365 Plans, tech savvy users have started to explore how they can use these new tools to build better business processes. PowerApps allows you to create and customise electronic forms. The forms can even be extended to Mobile Apps and Tablets. Microsoft Flow can handle the backend approvals and processing and PowerBI can create beautiful reports that can enable process visibility and powerful insights. With these tools baked into your Office 365 subscription, the question quickly becomes; why aren't you using them already? 

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Myriad Technologies Managing Director Perry Smith attending Microsoft Inspire Las Vegas

The annual Microsoft Inspire conference is just around the corner, and with Myriad Technologies managing director Perry Smith flying all the way to Las Vegas from Brisbane to attend, we thought we would ask him a few questions about the event.

Inspire is Microsoft's largest – and possibly most exciting conference – held primarily for its partner community, of which there are around 25,000 organisations, including Myriad.

The conference gives partners insight as to what direction Microsoft will be taking for the upcoming year and to learn about the latest and greatest software and products.

Perry said that the conference is also a great opportunity to catch up with other partners from around the world.

"We attend the conference to allow free-flowing conversations and discussions with executives, managers and key players with our most important strategic partner, Microsoft. In a busy world, this conference represents a unique and rare annual opportunity to meet busy leaders and do so in an environment that is away from the day to day pressures of getting the job done," Perry said.

"It shows our commitment to Microsoft and equally, on a global scale, theirs to us."

This year, for the first time, Inspire will be teaming up with Microsoft Ready, which is Microsoft's annual sales, marketing and technical conference, attended by over 21,000 international employees. Ready will take place in the same week in Las Vegas. 

On the Partner Blog, Microsoft explained that the "co-location represents an unprecedented opportunity for Microsoft partners to make meaningful connections with even more of the Microsoft community".

So, what is Perry most excited about for Inspire?

"Unlike the technical conference, the business conference allows conversations around how our customers are using the Microsoft technology to solve a range of modern day challenges and problems," he said.

"Being a part of the conference that has as many as 25,000 partners worldwide attend creates opportunities to exchange ideas and gain insights from other partners about what is working and what is not!"

Perry can also look forward to some serious celebrating; on the Wednesday of the conference, which runs from July 15-19, Inspire will have set up a night of fun, food and entertainment on the Las Vegas Motor speedway, headlined by an eleven-time Grammy Award winner. 

Those of staying behind in the office will look forward to his return. 

For more information about Microsoft Inspire, go to the webpage.

Myriad Technologies CTO James Milne speaking at Digital Workplace Conference 2018

Over August 15-16, Myriad Technologies CTO James Milne will leave the Brisbane office to be part of the Digital Workplace Conference (DWC) in Melbourne.

Now in its ninth year, the DWC provides a unique opportunity for attendees to learn about, embrace, and take away new ways of working digitally. As part of the digital transformation narrative, the conference is about communicating, collaborating and placing the focus on building a productive workplace – ideas we echo at Myriad. 

James' presentation will explore how Microsoft PowerApps and Flow can be used to empower citizen developers to digitally transform their business processes. During his session he will provide an overview of the road map for PowerApps and Flow, demonstrating how citizen developers can be empowered to design and build their own mobile applications and workplaces to automate their own business processes. 

Other speakers at the conference will also focus on what's new and upcoming with the Office 365 apps, including Hub Sites, Modern Pages and Microsoft TEAMS. 

James' talk will run for an hour from 4.45pm on the first day of the conference (August 15). To find out more about his presentation, to view the conference schedule, or learn more about the conference as a whole, head to the website at www.dwcau.com.au

Haylee Fox and James Milne presenting at O365 Saturday Perth

On Saturday, May 5, Microsoft MVP Haylee Fox and Myriad Technologies founder James Milne will join SharePoint administrators, end users, developers and other professions in Perth for 2018's first SPS Office 365 Saturday.

O365 Saturdays are intended to bring likeminded individuals together to explore the many facets of Office 365, from the development side to the administration and end user experiences. 

Experts, like Haylee and James, come from all around Australia for the events, offering their knowledge and insight at no cost to attendees.

Haylee's presentation is titled Welcome to the Cloud, while James will conduct a beginner's PowerApps and Flow session. 

O365 Saturday Perth will take place on Level 3 of the Microsoft Office, 100 St George Terrace. Registrations are open between 8.30am-9am. 

For further information and a breakdown of the day's schedule, visit the SPS Events website here

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Azure Australia Central Regions deliver unmatched capability for mission-critical workloads

With the launch of Microsoft's Azure Australia Central Regions in Canberra, highly-regulated organisations can confidently deploy their mission-critical workloads to the cloud. These new regions are designed to support both unclassified and protected data. They also deliver unprecedented levels of security, resilience, colocation flexibility, and connectivity via the specialised intra governmental communications network (ICON). They are exclusively for the use of government and critical national infrastructure commercial organisations and their trusted suppliers serving areas such as healthcare, banking and finance, transport and utilities. 

Key benefits for your organisation or agency include: 

  • Speed to market: save time and money by leveraging Azure services to design, test and deploy new apps, with the continuity to deploy wherever and whenever you need to.

  • Faster, better decisions: unlock your data by utilising proprietary or open source data analytics tools to unlock insights.

  • Flexible ways of working: Azure supports a range of open source and proprietary development languages, platforms and databases, including Linux, Apache and MySQL, so you can use the tools and frameworks best suited to your needs.

  • Ultimate security: have the confidence that the Azure services you use are fully certified by the Australian Signals Directorate for Unclassified and Protected Data.

  • Compliance: manage unclassified and protected data securely from the Australian-owned, secret-accredited facilities of Canberra Data Centres.

  • Resilience: ensure high availability and disaster resilience from the only global cloud in multiple Australian regions.

  • Designed for mission critical apps: benefit from heightened resilience, hybrid flexibility and direct connectivity.

  • Hybrid flexibility: modernise your apps on your terms, with the option to co-locate your mission critical systems within the same datacentre as Azure's cloud.

  • Connectivity: reduce network costs and improve performance by connecting via the government's Intra Government Communications Network (ICON), or deploy your own specialised network.

Unsure whether or not you're eligible? We can help you get started. 

The Azure Australia Central regions are exclusively for the use of Australian and New Zealand government and critical national infrastructure commercial organisations and their suppliers from the following sectors. Organisations outside of these sectors may also be eligible, depending on their specific circumstances. 

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Why Myriad Technologies? 

As a Microsoft Gold Partner, Myriad Technologies is now able to offer Secure Search and Information Exchange (S2IX) in the Azure Australia Central Regions. We also: 

  • Create the ability for users to safely collaborate and manage documents in an environment they can depend on, even in the most remote or challenging locations.

  • Provide enhanced security using claims-based security, particularly utilising clearance levels, nationalities and caveats.

  • Deliver Enterprise Information Management (EIM), which enables the mapping of localised information to centralised EIM structures, driving a full information management lifecycle from cradle-to-grave.

Keen to find out more or see if the cloud is right for you? If you want to talk to us about Azure Australia Central Regions, visit https://azure.com/australia and contact us at or via email info@myriadtech.com.au.

Myriad Technologies Delivers Secure Search and Information Exchange (S2IX) via Microsoft Azure Australia Central

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Myriad Technologies is announcing the capability to deliver S2IX via Microsoft Azure's Australia Central cloud.

S2IX provides the technological advances to enhance mission, activity, investigation and operational activities in secure environments across challenging networks and dispersed locations. S2IX allows governance, compliance and policy adherence to function in the background for the end user, providing the ability to focus on day-to-day tasks and exchange of information in a structured, collaborative environment – to protected level. Training is also a core part of this service and is provided exclusively by our partner New Horizons. 

A unique difference of these Azure regions is the capability to locate existing systems, private clouds, specialised networking or safety-critical systems within the same facilities as Azure, and indeed directly connected to Azure. The hybrid flexibility, performance and security this delivers enables the modernisation of even the most complex applications. Along with direct connectivity within these facilities and direct connectivity over the private Australian Government ICON network, Microsoft Azure now offers a unique capability for high-performance, very low latency networking between these two Australian Central regions. 

Myriad Technologies is delivering S2IX via Microsoft Azure Australia Central to give customers more agility when building intelligent applications and run their most mission-critical applications and workloads. It is the only cloud with dedicated cloud regions in Australia restricted specifically for Government and mission-critical needs.  

Myriad Technologies managing director Perry Smith commented on the importance of the progression of technologies into the Azure Australia Central: 

"The Microsoft Azure environment offers unparalleled levels of service to government customers and their partners that require advanced compute and store. Government customers including Australian Department of Defence can leverage the new platform to deliver cloud services in a highly secure environment." 

Microsoft Australia director and commercial partner Mark Leigh said:  

"Microsoft partners play a critical role in transforming the national computing fabric with Microsoft's Azure Australia Central. From today, our Australian partner network of 11,000 businesses can leverage the general availability of Azure Australia Central to serve customers in government and national critical infrastructure. In doing so, that's approximately 290,000 Australians and their organisations who can play a more direct role in creating our future and creating jobs for the next generation workforce coming through school and universities."  

Customers can now use S2IX via Microsoft Azure Australia Central, by contacting Myriad Technologies on info@myriadtech.com.au 

Myriad Technologies is a proud Microsoft Gold Partner. We are a recognised information management company, specialising in technology alignment and best practice for Microsoft SharePoint's wide range of capabilities – improving communications, leveraging information and encouraging knowledge-sharing cultures. This alignment allows us to deliver end-to-end solutions for our customers with the full power of our experienced and qualified consulting and technical teams. 

For media enquiries, please contact: 

Janice Smith 

janice.smith@myriadtech.com.au

1800 697 423 

Myriad Technologies partners with New Horizons, Citadel Group

It has been a positive and productive start to 2018 for Myriad Technologies, who in February formed brand new partnerships with two outstanding organisations; New Horizons and Citadel Group.

New Horizons Learning Centres are Australia's leading training solutions provider, dedicated to delivering an extensive range of business applications, personal development and technology training programs. 

The breadth of their training offerings is unmatched, and as a partner, their flexible delivery methods are especially valued.

With New Horizons' help, we will be producing six webinars over the course of 2018, which you can keep a lookout for on our Events page in coming weeks and months.

Our other treasured new partner, Citadel Group, specialise in using advanced technologies to provide secure enterprise information management solutions. They are a well-respected organisation in the health, national security and defence sectors nationally. 

With our background in providing Australian and New Zealand defence forces intelligent information-sharing solutions, our partnership with Citadel is a perfect fit.

For more information on either of our new partners, visit www.citadelgroup.com.au or www.nhaustralia.com.au

James Milne presenting at Nintex xchange 2018

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Over February 26-28 in San Diego, California, Nintex partners, executives, IT experts and others will converge on the Manchester Grand Hyatt for the Nintex xchange™ 2018 conference. 

Through dozens of informative sessions, the event promises to usher in a "new era of Intelligent Process Automation" by showcasing the advanced capabilities of Nintex's popular no-code workflow and content automation platforms. 

Among session presenters is Myriad Technologies founder and CIO James Milne, whose presentation will explore digital transformation in law enforcement.  

Titled Customer Success: Creating a Law Enforcement Operating Platform with Nintex and MSAM', James' segment will demonstrate how, through case studies, Nintex technologies are set to have the most impressive impact on the law enforcement sector.  

James will examine the many challenges that those who fight crime encounter on a daily basis, discussing how, in the context of process automation, Myriad's solutions are changing the way law enforcement operates. 

Specifically, he will divulge how the Law Enforcement Operating Platform (LEOP) - a Myriad creation – provides officers with a comprehensive workspace to create new investigations, and organise information related to their investigations. It's about policing, not paperwork. 

The presentation falls in the 'Use Cases, Scenarios & Industry Examples' category, one of six intended to reveal how big data, paired with recent advancements in artificial intelligence, is transforming every facet of our lives, from the way we receive healthcare to the way we shop.  

During James' session, attendees can expect to learn about how linking different technologies is changing the landscape of the process automation. 

"Seeing the application of Internet of Things (IoT) and Cloud-Based workflow, the advent of webhooks has changed the way workflows and IoT can work together," James said. 

Webhooks allow an app to provide other applications with real-time information, delivering data to other apps as it occurs. 

"We're already seeing customers wire-up chat bots to Nintex Workflow Cloud workflows." 

More information on what James is presenting will be revealed via Nintex in days to come. In the meantime, head to the official Nintex xchange™ website here to find out more information about the event.  

Nintex study finds employees quit jobs over broken IT processes

This month, workflow and content automation leader Nintex released a study confirming that the most employees quit their jobs over poor processes.

The findings were published in their study, titled Definitive Guide to America's Broken Processes. 

Designed to evaluate why employees across various industries leave companies, or - more specifically, how closely their quitting is linked to poor processes – the study found that a huge 72 per cent were looking for employment elsewhere because they felt IT processes were broken.

This compares to 58 per cent of employees whom – while not looking for a new job – still felt IT processes were problematic. 

More than 70 per cent of employees also believed that onboarding processes and admin processes were broken.

Overall, of those surveyed actively looking for new jobs, 86 per cent said their company's processes are a factor in their decision to leave. 

While technology troubleshooting causing employees to quit is a major problem on its own, in its wake it creates a number of other complex issues.

For example, when IT processes regularly malfunction, non-IT employees tend to blame IT workers, resulting in what Nintex labels "shadow IT". This is when employees take matters into their own hands, and any sense of technological uniformity is slowly, insidiously, lost. 

Worse still, shadow IT sees employees using unsanctioned devices or apps as a direct result of unresolved IT issues, putting company data at risk. 

Nintex highlights in the study that while technology can help eliminate employee frustration, attrition and lost productivity, the organisation must also take active steps towards breaking down information silos.

This can be started by examining internal workflows "with an eye toward identifying and repairing sources of disconnect between IT and the rest of the business". 

With this in mind, it's easy to understand the importance and benefit of workflow analytics tools in the modern workplace.

Workflow automation technology can provide companies with actionable data to better bring IT into the business (thus not leaving IT on the outside), while making processes across the organisation clearer and more uniform. 

By reducing attrition in your workplace, both time and money will be saved, not to mention employee satisfaction. 

While the study was restricted to the United States, there are certain parallels between Australian and US workplace traditions, meaning the results of the study could comparably be applied here too. You can view the findings in full by clicking here.

 

For more information on Nintex and workflow automation technology, or to find out what and how certain technologies can benefit your organisation, contact us today.

Myriad Technologies talking technology at Safer Cities Summit 2018

The Safer Cities Summit is almost here and our speaking slots are now confirmed.   

The event program, which runs over two days, employs a combination of keynote addresses, specialist streams, and roundtable discussions, with a range of organisations and government bodies taking part.

Myriad's role at the conference includes opening remark for the 'Policing, Security and Public Safety' stream. This begins at 11.20am, with our chosen topic on 'Technology Custom Developments vs Platform Solutions; the Challenge Facing Modern Policing and National Security Organisations'

The chair slot runs for around 15 minutes, followed by an international keynote address from Canadian senator Vern White and later by Australian National University director of National Security Jacinta Carroll.

From 12.20pm, Myriad will host a 40-minute roundtable discussion on 'Ensuring inter-agency connected control centre systems integration and information management'. 

While the topics we have chosen to explore at the conference reflect our area of expertise, we expect to be one of many voices offering intelligent, informed commentary, ideas and solutions aimed at improving our cities as they expand. 

Safer Cities employs two main subject streams in addition to 'Policy, Security and Public Safety'. These include 'Resilient, Smart, Liveable Cities' and 'Emergency and Disaster Preparedness, Response and Recovery'. 

The conference aims to make cities safer, smarter and more liveable by bringing together the best minds in relevant industries and government representatives who can listen, learn, and implement. 

With Myriad's history of developing smart, well-managed and flexible information management systems for both government and non-government bodies in Australia and overseas, we look forward to taking part in the important discussions to be had at Safer Cities 2018. 

To read about the deployable SharePoint solution we brought to the Australian Department of Defence or the cross-domain SharePoint replication that aided the New Zealand Defence Force in moving sensitive information across networks, take a look at our Case Study page.