Managed Services
Our Managed Services eliminates the need to hire, train and sustain qualified system administrators and support staff to manage your on-premises or cloud SharePoint and Office 365 environments.
For many organisations, proactive end-user device monitoring and management are extremely important, as it is keeping business devices running, therefore reducing the need for reactive fixes.
We can install remote monitoring and management software agents onto any supported workstation or server. This will give your organisation:
24/7 Monitoring and automating ticket generation.
Inventory of hardware and software.
Remote support access including the ability to silently deploy software and updates.
Ability to run custom monitors and scripts specific to your environment needs.
Ability to automate self-healing functions (e.g. restart services, clear disk space etc.).
Managed Services proactively monitors, maintains and manages your digital environment to maintain high levels of efficacy and productivity in the workplace. The goal of our Managed Services offering is to provide our clients with technological peace of mind; this is achieved by utilising a consultative approach to formally evaluate business and technology requirements now and into the future.
Supporting your staff
Countless organisations aren’t equipped for, or ready to take on high volumes of IT support services for their internal staff. In some organisations, there might not be the capability for in-house IT support at all. These internal limitations shouldn’t stop your business from running at its best potential, and this is where Myriad Services can really help. Through our ticketing and helpdesk systems, your employees and organisation can see the benefits of having your own Managed Services Provider (MSP) through:
Tickets can be raised by any employee via email, phone or our ticketing agent, which will then be issued to our Brisbane-based service desk team for triaging.
Having all issues managed by our service desk team, from submission through to resolution, and engaging onsite local resources as required and approved.
All tickets being assigned priorities and actioned according to the chosen Service Level Agreement, which is tracked and reported through to your organisation on a monthly basis to observe ticket trends and provide detail for future strategic planning.
Standard Service desk being available operational form 8am to 5pm, with a 7am to 7pm offering available, with on-call staff are available for after-hours emergencies based on the level of agreement committed.
Maintaining server performance
Monitoring and managing servers can be a daunting task, even for the most experienced IT professionals. We can take this task on for you, providing full proactive server monitoring and management services to our clients, utilising our end-user device management toolset.
In addition to this, we are more than equipped to maintain the health of server environments by monitoring and actioning any issues related to critical systems, such as backups anti-virus, patching and updates to ensure the uptime, availability and health of your critical systems.
GET YOUR HELP ON SITE
In some circumstances, online and over the phone support may not be enough to fulfil the requirements of your organisation.
This on-site requirement may be a once-off need or a more permanent requirement. In either circumstance, we can provide a scheduled technician on-site to perform routine maintenance that cannot be carried out remotely based on your needs.
The committed onsite hours can be adjusted on a month-to-month in advance basis depending on your business needs.
Find out how Myriad Technologies can help you manage and maintain your systems, reduce management overheads and provide support that focuses on the business.