|
CSP
|
- Integrate their existing or new line-of-business applications enabling processes to be automated from end to end through easy and familiar Microsoft front-end interfaces such as Office, Outlook and SharePoint.
- Deliver applications which extend the capability of the Citizen Service Platform to provide more specialised functionality to meet specific local government requirements.
What is the Citizen Service Platform?
The Citizen Service Platform (CSP) is Microsoft's comprehensive offering to help governments reduce cost and be more efficient and responsive to citizens. It supports governments who want to use an e-Government approach
- Meet their key business challenges
- Improve the effectiveness of their people and processes
- Provide of a set of core application capabilities
- Ensure flexibility by having access to a wide range of Microsoft partner solutions
- Leverage standard Microsoft-based technologies
Microsoft's Citizen Services Platform:
-
Reduces cost because the core application capabilities can be re-used across all departments in the organization reducing complexity and providing economies of scale.
-
Improves speed of implementation because the starter kit templates show how common issues can be resolved using the Microsoft Technology Platform and can be reused by customers and partners.
-
Enables flexibility because it offers a modular approach and organizations can choose which application capability to start with and then gradually add the others.
-
Supports a very broad range of organizations because the choice of applications available from partners meets the needs of very small government organizations with very small numbers of citizens and employees all the way through to large city, regional and even national governments in some cases.
The Citizen Services Platform is best described by using the following four layers. 
-
The top layer of the model considers the key challenges that most governments face. These are crosscutting issues that slice through services and structures. These issues challenge the chief executives and policy makers and cascade down and across the organization.
-
Governments do not serve citizens, control costs, balance budgets, or achieve operational excellence. People do these things, and organizations excel when they empower their people.
-
This comprises Microsoft and third-party solutions that government organizations need to operate effectively, from core business applications through to applications that enable citizen and business connections and improve business processes and performance and citizen relationship management.
-
Microsoft's end-to-end infrastructure provides a security-enhanced, scalable, and easy to manage foundation on which government organizations can overlay the applications they need. It is divided into core infrastructure, business productivity infrastructure, and application platform infrastructure. Microsoft has developed an optimization strategy for each of these areas to help governments create a 'people-ready' organization that empowers staff with the right tools and information to improve services, increase citizen satisfaction, and reduce cost.
| |
|
|
|