Every organisation has unique help desk and job ticketing requirements based on size, structure and level of complexity. The flexibility of SharePoint allows Myriad Technologies to provide a customised solution designed specifically to meet your requirements.

Incident management is the core element of successful help desk and service desk functions. Through the SharePoint interface, incidents can be logged quickly and accurately and each incident can be allocated a unique number for tracking purposes. Requests can be auto-dispatched to different levels, priorities, categories and technicians based on the initial information provided by the user.

Help desk reporting is key to achieving operational excellence.  Myriad Technologies can assist you in establishing real time dashboards and customised reports to suit your organisational needs and the needs of your end users.