Microsoft Customer Relationship Management provides end to end management of your organisation's sales pipeline. From the prospecting activities of your marketing campaigns through the sales process to case management activities if required. CRM provides a comprehensive platform for managing your customer related activities.
Microsoft CRM can be extended to support your business needs providing integration opportunities with SharePoint and other enterprise applications thereby ensuring that the valuable information stored within CRM can be extended and shared throughout your organisation.
Additionally, these integration opportunities provide enterprises with the ability to capture customer related events within CRM. This is a vital strategy as your customer related business processes will inevitably touch every system within your organisation. The ability to treat your CRM as the central point of truth about your customers and then leverage this information in other systems is critical to providing a seamless solution which supports your customer related business processes throughout your organisation.
Book a complimentary meeting to discuss your organisational challenges and find out how Myriad Technologies can help you achieve your customer relationship management goals.