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Myriad Technologies About Myriad News and Media Moving beyond process automation to process optimisation
Moving beyond process automation to process optimisation
28 Sep, 2017 | Sophie Blackshaw


​​​This week Nintex, the leader in workflow and content automation, announced the arrival of a powerful set of new capabilities in its popular cloud-based workflow analytics solution, Nintex Hawkeye.

Hawkeye, which enables its users to gain unprecedented visibility into the operational performance and business impact of their automated business processes, now comes with a pre-built dashboard called the Inventory Lens.

The Lens provides actionable insight to business and IT leaders to optimise their automated processes, based on the data they gather.

Using Hawkeye, almost anyone in an organisation can discover the benefits of business process intelligence using the same no code, drag-and-drop design approach as the rest of the Nintex Workflow Platform. All this without relying on the IT department.

Myriad Technologies' Founder and CTO James Milne said the Inventory Lens is an important new element. "We see the immediate value our customers receive when we design and deliver automated processes with the Nintex Workflow Platform," James said.

"The addition of the new Inventory Lens for Nintex Hawkeye adds yet another powerful tool for our enterprise customers as they take the next step in process automation to process optimization."

Earlier this year Myriad took out the Nintex Partner Award for Process Intelligence, recognising the work done for client Hawke's Bay Regional Council (HBRC) in New Zealand. The work involved helping HBRC utilise the Nintex platform's full capabilities to deliver business solutions, realising immediate efficiencies.

HBRC Digital Transformation team lead Anthony Gouder said that as a business, HBRC became more agile, with paper digitised, business processes streamlined, and day-to-day processes automated.

"By automating our processes with Nintex workflows and forms and optimizing them with Nintex Hawkeye, we have freed up about six full-time equivalent positions, which allows our staff to focus on more important strategic work like the impact climate change will have on our regions resources," Anthony said.

Process optimisation often requires answers to multiple questions, and the Inventory Lens addresses this via three main topics:

-       Governance: knowing where, how often, and how smoothly workflows are running, across all environments to know which ones require attention

-       Assess Expertise: understand workflow ownership and designer proficiency throughout the organization.

-       Workflow Status: discover the reach and impact of workflows, then drill into specifics of action usage and status trends.

​Advance Preview for the Lens will begin in October, with general availability coming in November. The Lens is expected to deliver significant innovation in the process governance of the Nintex Workflow Platform, giving Nintex customers deep visibility into their automated processes. Ultimately, it will help them make informed management decisions.

The Inventory Lens joins two existing Hawkeye pre-built dashboards: the Usage Lens, providing and aggregated view of an organisation's use of the Nintex Workflow Platform across all environments, and the Process Intelligence Lens, enabling customers to add their unique business context to their processes to truly comprehend the business impact.

Nintex CTO Alain Gentilhomme said, "It's a business axiom that you can't manage what you don't measure … at Nintex, we take that a step further – you can't optimize what you don't measure. If enterprises don't start moving beyond process automation to focus on optimization, they will not progress on the digital transformation journey."